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Refund policy

RETURNS:

NOTE: WE WILL BE UNABLE TO ACCEPT RETURNS OR EXCHANGES FOR COLLABORATION ITEMS. PLEASE DOUBLE CHECK YOUR SIZING BEFORE PURCHASING.

You can return a product for up to 30 days from the date of purchase. After 30 days from the purchase date, a refund cannot be offered. You must pay for the cost of return shipping.  Your order date can be found in your email confirmation that was received upon initial purchase. To be eligible for a return, the item must be unworn and unwashed (free of any stains from makeup, deodorant, hair, or wear) and in original packaging.

BEFORE YOU PROCESS A RETURN:

  • All returns must be correctly processed through: support@PWR.Supply as set out below.
  • By issuing a return to PWR, you agree to the terms of this Return Policy. 
  • The return shipping costs are the customer’s responsibility. 
  • If the return does not meet the criteria above, the return will be rejected and discarded by PWR and a refund will not be issued.
  • Original shipping fees are non-refundable.
  • PWR does not hold or accept responsibility for packages or items lost, stolen, or stuck in transit when being delivered back to our distribution center. 

DAMAGED ITEMS:

Damaged items must be reported/emailed within 3 days of receipt with photos attached to support@PWR.Supply. If not reported within 3 days, we will not issue replacements.  PWR is not responsible for normal wear and tear to items purchased and will not issue a new item outside of the 3-day window of receiving the item.

If you have received an incorrect item, please contact support@PWR.Supply within 3 days of receiving your order with a picture of the items and packing slip.

NON-RETURNABLE ITEMS:

Any item which are noted as “final sale” or "Sale/Clearance" may not be returned for store credit or a refund.

TO PROCESS A RETURN:

  1. By processing a return you acknowledge and have read our entire Return Policy and understand the Terms.
  2. Please email support@PWR.Supply to begin to process a return. Please include the order number, zip code to the shipping address, and which items you would like to return.

EXCHANGES:

Because we can't ensure our customers will be issued the style/size they desire by the time their returned items come back to the distribution center, we are unable to accommodate exchanges by mail. By processing a return through our Customer Support and sending your items back, you will receive a refund once the return has been approved. PWR is not responsible for the cost of shipping items back to our Distribution Center or the cost of shipping a new order once your return has been processed.

RESERVED RIGHTS:

PWR reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

  • An irregular or excessive returns history indicative of “wardrobing”. 
  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items, or potential fraudulent or criminal activity.
  • PWR items sent to our distribution center without a return processed through support@PWR.Supply will be discarded upon receipt and will not be refunded. 
  • Similarly, PWR reserves the right to refuse service to any customer or entity, due to similar actions as noted above.

REFUND PAYMENTS:

Please note that original shipping fees are non-refundable and the cost of the return shipping label is the customer’s responsibility.

Once your return is received and inspected, we will notify you of the approval or rejection of your return. If you are approved, your refund will be processed and a credit will be applied to your original method of payment within 5-7 business days.

If you used store credit or a gift card to make a purchase and returned items from your order, you will be refunded back on the store credit/gift card. There will be no monetary exchange for returned or canceled orders made with a store credit or a gift card.

CONTACT: 

LCLN (Media) Pty Ltd (ACN 619 022 150) is the operator of this store and can be contacted (a) by email to Support@PWR.Supply; or (b) by post to 120 BLUESTONE CIRCUIT Unit 5 SEVENTEEN MILE ROCKS, Queensland 4073