FAQ and Contact

 

 

+What is my size?

Consult our size chart here.

 

+When is the next apparel drop?

Please follow us on Twitter and Instagram for the latest news on apparel releases.

 

+My item is not in stock. Will it be restocked?

Generally speaking our products are limited run and limited quantity.  In some cases products will be re-stocked, follow our social handles above to stay up to date with any re-stocks. 

 

+What currency is your store in?

The product prices will display in United States Dollars unless you are in Australia, where the product prices will display in Australian Dollars. 

 

+What currency will I be charged in?

You will be charged in United States Dollars unless you are in Australia, where you will be charged in Australian Dollars. 

 

+Are there any other fees payable? 

Aside from the Product Cost and Shipping Costs, we do not charge you any other fees.  Your bank or card issuer may charge an “international transaction fee” or a “currency conversion fee” or both.  We are not responsible for this fee and you should contact your bank regarding any issues with these charges. 

 

+When will I be charged for my order?

You will be charged for your order immediately after you submit your order.

 

+Where is my order (how can I track my order)?

After you place your order, we will send you a confirmation email and you can follow the links to track your order on the order page.

 

+I placed my order but I have not received a confirmation email.

After you place your order, you may need to wait up to 24 hours for a confirmation email. You may have to check your spam or junk folder. If you still have not received a confirmation email after 24 hours, please email us at support@pwr.supply.

 

+Can I cancel my order?

Once an order is placed, it is final. Please refer to our returns policy (see below).  However, in limited circumstances, we may be able to cancel an order before it has been shipped. Please email Support@PWR.Supply as soon as possible after you place your order.

 

+How long will my order take?

Delivery times depend on the size of your order and your location.  Shipping times are displayed at checkout and there is generally an express option and a standard option. International delivery times can take up to 45 days or longer depending on the shipping option you choose. 

 

+Which countries do you ship to?

We ship worldwide.

 

+What is the cost of shipping?

Cost of shipping varies depending on the size of your order and where it is going to: 

Shipping to Australian is between AU$6 and AU$23. 

Shipping to United States is between US$8 and US$30.

Shipping to New Zealand is between US$7 and US$15. 

Shipping to other countries is between US$10 and US$45.

 

+Will customs fees or import duties apply to my order? 

Import tax may apply on items valued over $25 when delivering outside the United States of America and Australia. You will need to pay import duties and taxes upon the product’s arrival into your country.  PWR Supply is not responsible for import duties and taxes for your products.

 

+What is your returns policy?

Please see our shipping and returns policy.

 

+My order has not arrived.

Shipping and delivery delays are out of our control. If your order has not arrived and it is at least 30 days after you expected the order, please email us at Support@PWR.Supply with your order number. Bear in mind that your order may be kept at your local post office.

 

+I cannot find the answer to my question.

Please email us at Support@PWR.Supply.

 

 

CONTACT INFORMATION

LCLN (Media) Pty Ltd (ACN 619 022 150) is the operator of this store and can be contacted

 

(a) by email to Support@PWR.Supply;

 

or (b) by post to:

 

SUITE 204

4/16-18 BEENLEIGH-REDLAND BAY ROAD

LOGANHOLME QLD 4129

AUSTRALIA